GDPR Compliance

Last updated: September 1, 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with these regulations and your rights under them.

Data Controller Information

For the purposes of UK GDPR, the data controller is:

orchard-puma
42 Division Street
Sheffield S1 4GF
United Kingdom
[email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent

When you submit enrollment forms, subscribe to communications, or accept cookies, you provide explicit consent for us to process your data for those specific purposes. You may withdraw consent at any time.

Contractual Necessity

Processing is necessary to fulfill our contractual obligations when you enroll in a course or engage our services.

Legitimate Interests

We process certain data based on legitimate business interests, such as improving our services, preventing fraud, and ensuring network security. We balance these interests against your rights and freedoms.

Legal Obligation

We process data when required to comply with legal obligations, such as financial record-keeping requirements.

Your GDPR Rights

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within one month of your request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You may request deletion of your personal data under certain circumstances, including:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Note that we may need to retain certain data to comply with legal obligations.

Right to Restriction of Processing

You can request that we restrict how we use your data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with:

  • Your full name
  • The email address associated with your account or enrollment
  • A clear description of which right you wish to exercise
  • Any relevant details or documentation

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of the extension.

Data Security

We implement appropriate technical and organizational measures to ensure data security, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls limiting who can view personal data
  • Staff training on data protection principles
  • Secure backup and recovery procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach.

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government.

Data Retention

We retain personal data only as long as necessary:

  • Enrollment and course records: 7 years (financial record-keeping requirement)
  • Marketing consent records: Until consent is withdrawn
  • Technical logs and analytics: 2 years
  • General correspondence: 3 years

Children's Data

When processing data relating to minors enrolled in our courses, we ensure:

  • Parental or guardian consent is obtained for those under 13
  • Data is processed only for the purpose of course delivery
  • Enhanced security measures protect children's information

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Tel: 0303 123 1113
Website: ico.org.uk

Updates to This Notice

We may update this GDPR compliance notice to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

Contact

For questions about GDPR compliance or to exercise your rights:

[email protected]
42 Division Street
Sheffield S1 4GF
United Kingdom